Refund & Return Policy

Last updated: June 10, 2026

At Sb1 Trading, we want you confident in every purchase. If something is not right, this policy explains how returns, refunds, and defective item claims work.

1. Return Eligibility

You may return most items within 30 days of delivery if:

  • The item is in original condition with all included parts and packaging.
  • The product has not been opened, assembled, or used beyond reasonable inspection.
  • You have your order number or proof of purchase from Sb1 Trading.

Opened perishable goods or grocery items may only be returned if defective on arrival.

2. Non-Returnable Items

  • Items marked final sale or clearance at time of purchase.
  • Products damaged by misuse, alteration, or improper storage after delivery.
  • Replacement parts or items ordered separately that are not purchased from Sb1 Trading.

3. How to Start a Return

  1. Email chaudharymuhammadtariq@sb1tradingllc.com or use our Contact Support form.
  2. Include your order number, item name/SKU, and reason for return.
  3. We will reply within 1–2 business days with return instructions and any required RMA details.

Do not send returns without approval — unauthorized returns may be refused or delayed.

4. Refunds

After we receive and inspect your return:

  • Approved refunds are issued to your original payment method within 5–10 business days.
  • Original shipping charges are non-refundable unless the return is due to our error or a confirmed defect.
  • Return shipping is the customer’s responsibility unless Sb1 Trading provides a prepaid label for a defective or incorrect item.

5. Defective or Damaged Items

If your items arrive damaged or compromised within the stated shelf-life, contact us within 48 hours of delivery for damage claims, or anytime during the guarantee term for defects. We may offer replacement or refund after review.

6. Product Authenticity Guarantee

All Sb1 Trading products are sourced from authorised suppliers and are 100% genuine. If you ever receive an item that appears inauthentic or not as described, contact us immediately — we will resolve it fully at no cost to you.

7. Exchanges

Need a different item? Contact support before returning. We will help arrange an exchange when stock is available. Price differences may apply.

8. Contact

Sb1 Trading
Email: chaudharymuhammadtariq@sb1tradingllc.com
Phone: +1 (737) 3043788
5900 Balcones Drive #31828 Austin, TX, 78731, USA